1. Introduction

Subzz (Pty) Ltd (“Subzz”, “we”, “our”, or “us”) is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you engage with our platform, mobile application, or any of our services.

We comply with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and other applicable South African laws governing data privacy.

2. What Information We Collect

When you interact with us, either as a consumer or merchant, we may collect the following categories of personal information:

2.1 Personal Information You Provide:

• Full name
• Contact details (email, phone number, delivery address)
• South African ID number or passport number
• Bank Account details
• Payment or billing details
• Proof of residence

2.2 Automatically Collected Data:

• Device type, IP address, browser type
• Usage patterns and access logs
• Location information (if enabled on your device)
• Cookies and web analytics data

2.3 Information from Third Parties:

• Identity verification or credit scoring data (e.g., credit bureaus, verification partners)
• Merchants or partners who use our platform to provide services to you
• Insurance providers, logistics or courier companies

3. How We Use Your Information

Your personal information is collected and processed for the following purposes:

• To register your account on our platform
• To manage and fulfil your product subscription(s)
• To verify your identity and prevent fraud
• To process card payments and recurring billing
• To deliver and collect products
• To communicate with you about your subscription, payments, or returns
• To administer insurance claims or replacements
• To comply with legal or regulatory obligations
• To improve our service offering, user experience, and platform performance
• To send important service updates and (where permitted) marketing communications

4. Consent

By using the Subzz platform or services, you provide us with your consent to collect and process your personal information in accordance with this Privacy Policy.

You may withdraw your consent at any time by emailing hello@subzz.co.za, though this may impact your ability to use our services.

5. Sharing of Your Information

We do not sell your personal information. However, we may share your information with:

• Payment service providers (to process recurring payments)
• Merchants (for fulfilment and returns of subscription products)
• Insurance providers (to assess and process claims)
• Logistics partners (for delivery and collection services)
• Verification and compliance partners (e.g., for identity or credit checks)
• Our legal or regulatory authorities when required to comply with law

All service providers are bound by strict data processing agreements.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law, which includes:

• Subscription lifecycle records
• Payment and transaction history
• Insurance and return documentation
• Customer support interactions

When no longer required, we will securely delete or anonymise your data.

7. Security Safeguards

We take appropriate, reasonable technical and organisational measures to secure your personal information. These include:

• Encrypted connections and payment processing
• Controlled access to internal systems
• Secure data hosting environments
• Regular vulnerability monitoring and audits

While we do our best to protect your data, no system is completely secure. Users are advised to protect their login credentials and immediately report any suspicious activity.

8. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your information
• Object to the processing of your data under certain circumstances
• Lodge a complaint with the Information Regulator of South Africa

You can contact the Information Regulator at:
Email: inforeg@justice.gov.za
Web: https://www.justice.gov.za/inforeg/

9. Cookies and Tracking

We use cookies and other tracking technologies to improve your experience on our website, including remembering login sessions, analysing traffic, and delivering personalised offers. You can manage your cookie settings through your browser.

Note: Disabling cookies may affect functionality.

10. Marketing Communications

We may contact you with service-related notifications or marketing messages where you have given your consent. You can opt-out of marketing at any time by:

• Clicking the “unsubscribe” link in our emails
• Updating your preferences in your account
• Emailing hello@subzz.co.za

11. International Transfers

While our servers are based in South Africa, your information may be processed outside South Africa by trusted third-party providers (e.g., cloud or fraud detection services). Where applicable, we ensure those providers offer the same or better protection for your data.

12. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be published on our website with a revised effective date. We encourage you to review this policy regularly to stay informed of how we protect your data.

13. Contact Us

If you have any questions or concerns about your personal information or this policy, please contact us at hello@subzz.co.za