ABOUT SUBZZ
Subzz is a subscription service giving you flexible access to premium golf gear through affordable monthly payments—without the hassle of ownership.
Unlike renting (short-term access) or buying (high upfront cost), subscribing gives you ongoing, flexible access at a predictable monthly rate and the ability to upgrade or downgrade at the end of your subscription term.
You can choose from 12, 18, or 24-month subscriptions depending on your budget and how often you’d like to upgrade
At the end of your term, you are required to return the equipment. Once returned, you’re welcome to upgrade or downgrade, and a new subscription will start.
At the end of your subscription, or during promotional periods, you’ll be able to swap your clubs for the newest models. This keeps you playing with the latest technology. Simply return your equipment and once received you’ll be able to take out a new subscription for the new equipment.
No! The qualification process is completely free. There are no application fees, setup costs, or upfront payments required to see if you qualify for Subzz subscriptions. Simply select the goods you want to subscribe to, select your subscription term, and pay your first month’s subscription.
No – you’re subscribing for access, not ownership. That’s what makes it more affordable and flexible. All equipment remains the property of the merchant from whom you subscribed.
Unfortunately, we do not allow any subscription to be paused.
Subzz partners with leading golf brands and retailers to bring you access to top-quality clubs and equipment. Availability may vary depending on stock and distributor agreements.
We’re starting with golf, but the Subzz model will expand into other categories like bikes, home fitness, electronics, and more. Watch this space!
APPLICATION & VERIFICATION
Yes, a quick and simple affordability check is part of the process. This helps us keep subscriptions sustainable and ensures the monthly payments are manageable for you.
You can apply if you are:
- A South African citizen or permanent resident
- 18 years or older
- Have a valid SA ID number
- Have a working email address and phone number
Yes, currently Subzz is available exclusively to South African residents with valid SA ID numbers. We’re focused on providing the best possible service to the South African market.
Just select your gear, choose a term, pay your first month, complete verification, sign the agreement, and we’ll deliver it.
We verify:
- Your ID number
- Your contact info (email address and mobile number)
- Your bank or card details for monthly payments
Our verification process typically takes just 10 seconds! We use advanced algorithms to quickly evaluate your application and provide immediate results. In rare cases, it might take up to 30 seconds.
Our verification evaluates multiple factors including:
- Identity verification
- Basic eligibility criteria
- Financial indicators to determine suitable subscription options
- Risk assessment
Our assessment considers multiple factors:
- Identity verification results
- Age and residency eligibility
- Financial indicators and affordability
- Overall risk assessment
Our assessment may include credit-related information as part of our comprehensive evaluation, but we don’t base decisions solely on traditional credit scores. We look at your overall financial picture to determine the monthly amount you’re able to afford.
Applications may be declined for various reasons including:
- Incomplete or incorrect information
- Not meeting current eligibility criteria
- Technical issues during assessment The good news is you can reapply! Make sure all your information is accurate and try again.
Yes! You can reapply anytime. We recommend:
- Wait at least 24 hours before reapplying
- Double-check all information is accurate
- Ensure stable internet connection during the process
Try a different browser if you experienced technical issues
Sometimes our automated system needs a human touch! Manual review means:
- A real person will review your application within 24-48 hours
- You might qualify for options not available through automated assessment
- We may contact you for additional information if needed
- You’ll receive an email once the review is complete Manual review often leads to approval, so stay positive!
Manual reviews are typically completed within:
- 24-48 hours during business days
Up to 72 hours over weekends/holidays. We’ll email you as soon as a decision is made. No need to call or check – we’ll contact you!
PERSONAL INFORMATION
Your SA ID number helps us:
- Verify your identity securely and prevent fraud
- Conduct our assessment to determine the best subscription options for you
- Comply with South African regulations for financial services
Ensure you’re eligible for our SA-only service.
Yes, absolutely! We use the same security standards as banks:
- AES-256 encryption protects your ID number
- Secure servers with multiple layers of protection
- No storage of raw data – everything is encrypted
Compliance with POPIA and GDPR data protection laws Your ID number is safer with us than on many other platforms you use daily.
We use your ID number only for:
- Identity verification
- Age verification (ensuring you’re 18+)
- Our subscription qualification assessment
- Compliance with financial regulations We never use it for marketing or share it with third parties.
Currently, we only accept South African ID numbers as we’re focused exclusively on serving SA residents. Permanent residents with SA ID numbers are welcome to apply.
This usually happens when:
- Incorrect format – make sure you enter exactly 13 digits
- Typos – double-check each digit carefully
- Copy-paste issues – try typing the number manually
Invalid checksum – SA ID numbers have a built-in verification digit If you’re sure your ID is correct and it’s still not working, please contact our support team.
MY ACCOUNT
Let’s get you logged in:
- Check your email for the account setup message
- Click the password reset link to create your password
- Try the forgot password option on the login page
- Check you’re using the right email address
Clear your browser cache and try again If you’re still stuck, let us know and we’ll help immediately!
Check these locations:
- Primary inbox (most common)
- Spam/junk folder
- Promotions tab (Gmail users)
Updates folder (some email providers) The email comes from “Subzz Team” with subject “Welcome to Subzz – Complete Your Account Setup”
Once logged into your shopping account, you can:
- View your current subscriptions
- See payment history and upcoming payments
- Update payment methods
- Change delivery addresses
- Pause or modify subscriptions Everything is managed through your online shopping account dashboard.
BILLING & PAYMENTS
Monthly payments depend on:
- The products you choose for your subscription
- Your approved subscription limit
The specific payment plan selected. All costs are clearly shown before you confirm any subscription. No hidden fees, no surprises!
Payments are typically taken:
- On the same date each month you started your subscription
- Via your chosen payment method (card, debit order, etc.)
- With email reminders before each payment
Clearly shown in your account dashboard. You’ll always know exactly when payments are due.
We accept Credit and Debit Cards
No setup fees, no application fees, no hidden costs!
SUBZZ PROTECT
Normal wear and tear is expected. For significant damage, wear from excessive use, damage or loss, Subzz Protect (included with every subscription) will cover the repair or replacement of the product. Note that claims may incur an admin fee.
DELIVERY
Once your subscription is approved, your equipment is delivered directly to your door (or can be collected from participating retailers, if you prefer).
Delivery is included in the price.